Cancellation Policy

We understand that unplanned issues may arise, and you may need to cancel an appointment. If you must cancel your appointment, we respectfully request at least 12 hours advance notice. CANCELLATIONS Cancellations received within a 12 hours time frame from the scheduled appointment will not be subject to a cancellation fee. Cancellations received after the 12 hour time frame from the scheduled appointment will result in the deposit being forfeited. RESCHEDULING If rescheduling was received within a 12 hours time frame from the scheduled appointment will not be subject to a cancellation fee. If rescheduling was received after the 12 hours time-frame you will be subject to a late rescheduling fee of N10K. LATE ARRIVAL POLICY If a healthcare practitioner has arrived at the client’s location and the client is not present at the location, the healthcare practitioner will try to contact the client. If the healthcare practitioner manages to contact the client within a period of 10 minutes, the client will receive an additional grace period of 10 minutes to show up and will be subject to N15K late Arrival fee. If the client fails to arrive within the given timeframe, our “No Show” policy will automatically be applied. NO SHOW POLICY If a healthcare practitioner has arrived at the client’s nominated location and the client is not present, the nurse will try and contact the client. If the nurse fails to contact the client or if the client fails to arrive within a period of 15 minutes, the nurse will leave the facility and the client will be charged the full price of the booked services. SERVICE PREVENTION POLICY If an infusion is unable to be commenced or completed, the client will be charged a N50K “Concierge” fee. The fee applies in the following circumstances, including but not limited to: The client is unable to receive service as information that would prevent service from being conducted was not disclosed at the time of booking. *Alcohol withdrawal, drug abuse, etc.* The client is unable to receive service because vital signs are out of normal limits e.g. hyper or hypotension, oxygen levels, etc. Service commenced but was unable to be completed either due to the client’s request or the nurse’s discretion. For instance, a client unable to tolerate service, vasovagal reaction, etc. Service was not completed due to the client’s condition of poor venous access – after 3 attempts. Service was not completed due to an unsafe or unsanitary environment.

Contact Details

• Banana Island, Lagos 106104, Lagos, Nigeria

  Xpressiv.ng@gmail.com